Hostinger review

Buying and price

5.8

Basis: the company’s own pages · weight 33%

The advertised number is not the number you pay, and it is the first thing a buyer hits.

We walked the cart ourselves to the step before the card details, and found a gap no earlier page mentions: We walked the cart to the payment step on 22 September 2026: the page advertises $83.76 for twenty-four months, while the cart asked for $95.49 after an estimated VAT that appeared on no earlier page and the rate follows your billing country, so a buyer in Riyadh sees a third figure again.

The step between opening and renewal is what holds this sub-score down more than anything else. You buy two years at one price, then the price returns to the figure that was printed in front of you all along. The company does not hide it — it prints it — and the score charges for the size of the jump, not for concealing it.

One thing in the cart went against what we expected, and fairness says to print it: No add-on was pre-ticked in Hostinger’s cart on 22 September 2026: three paid services were offered, each needed an explicit Add, and none of them entered the total That is not the case everywhere on this list.

Support availability

9.0

Basis: the company’s own pages · weight 27%

Where Hostinger earns well, and the chapter in this review to read slowly.

The score measures what the company publishes: the hours, the number of channels, and whether Arabic is named. Hostinger publishes all three, so it earns the points. But what a company publishes and what a buyer lives through are measured with two different instruments, and we only hold the first.

We opened the chat ourselves and wrote in Arabic: We wrote to the pre-sales chat in Arabic on 22 September 2026. Both replies came from the AI assistant alone and inside the same minute, and when we asked outright for a human it pointed us to opening an account first or sending email, without handing the conversation over The assistant answered in correct Arabic and answered fast, and that counts in its favour rather than against it.

In the reports we read: Across 7 reports we opened on two platforms between May and September 2026, buyers describe the assistant as the default path and reaching a person as something that takes repeated insisting — and Hostinger’s own public replies say asking for a human "might need to be done a few times" The picture is not an absent human. It is the route to one.

On the language that human works in, the company is explicit: Hostinger’s own support page states its specialists provide direct support in English, that messages in other languages pass through automated translation, and names Arabic only for its AI assistant But that is Hostinger describing itself in two places, not a test we ran on a person. We never reached a human at all, so the question stays open and we say so.

Published features

6.0

Basis: the company’s own pages · weight 20%

The plan carries enough for a small site, and not what many people assume is inside it.

We count seven published items and check how many the card names. What is missing here is not trivial: backups are weekly rather than daily, and staging starts one plan up. Anyone who wants yesterday’s copy specifically will find themselves on a dearer plan.

Refund and billing

8.0

Basis: the company’s own pages · weight 20%

Thirty days on the face of it, with more conditions underneath than you would expect.

We read the policy page itself: Hostinger’s refund policy is not one 30-day window: shared hosting sits under the standard terms, while a VPS must meet two conditions together — 30 days, and 180 days since any previous VPS refund so "30-day money-back guarantee" is a sentence describing one product line, not the whole account.

And in domains there is a detail that lands on our reader in particular: Hostinger’s policy lists national domain registries that permit no refund at all, and Morocco’s .ma is among them — although Morocco is one of only two Arabic locales the company publishes That pairing is worth noticing.